Shipping & Return

Where does Frozen ship to?
We ship exclusively within Germany and Europe and to some selected countries worldwide.

If your country is not listed below, please contact us and we will inform you about the individual shipping costs.

Countries and costs
Germany: from €4,99
Europe (EU + Norway): €13,99
Rest of the World: €19,99

Do you have to pay customs fees?
All prices shown on the product pages of www.ridefrozen.de are including VAT.

For delivery to third countries, customs duties, taxes or other fees may apply depending on the respective local laws. These are the responsibility of the buyer.

Returns
If you change your mind and wish to return the product you purchased from us online, you may do so within 14 days of receipt of the goods.

Please inform us about the return in advance by mail.

Only items in perfect condition will be taken back. The delivery and return costs are borne by the buyer. Right of return only within Germany.

Exchange
If you would like to exchange the item, please inform us before returning the item by mail about the exchange and let us know in which size you would like to have the item exchanged.

Exchanges must be made within 14 days and are only possible within Germany.

Please send your returns to:
Ride Cool GmbH
Großenhainer Str. 137
D-01129 Dresden